Hermi ← Back to home

Support

We're here to keep Hermi answering. Reach out any time — most questions are answered within 1 business day.

📧 Email us

For anything at all, write to support@organicai.online.

⏱️ Response times

Starter & Professional: within 1 business day. Enterprise: priority same-day with a dedicated contact.

🟢 Service status

Check live uptime and incident history on our status page (coming soon).

🚨 Urgent (pilot clients)

If Hermi isn't answering your line, email support@organicai.online with "URGENT" in the subject.

Frequently asked questions

How long does setup take?

A basic pilot can be live in 5 business days or less — we point your number to Hermi, set your greeting and booking rules, and test a few calls together.

Can Hermi use my own phone number?

Yes. We can forward your existing business number to Hermi, or provision a new number for you.

Does Hermi book onto my calendar?

Yes — Hermi can connect to your calendar and book real appointments in available slots, then send confirmations.

Is my callers' data safe?

Yes. Data is encrypted, isolated per business, and never sold. See our Privacy Policy.

Can I cancel any time?

Absolutely. Pilots are month-to-month and you can cancel whenever — see Terms.