Terms of Service
Last updated: June 3, 2026
These Terms of Service ("Terms") govern your access to and use of the Hermi™ AI concierge service and the website at organicai.online (the "Service"), provided by Organic AI Business Solutions™ ("Organic AI," "we," "us," or "our"). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
Hermi™ is an AI-powered concierge that helps professional service firms answer inquiries, qualify leads, and book appointments. Features, plans, and pricing are described on our website and may change over time.
2. Pilot program
Pilot access is offered to a limited number of firms. Submitting a pilot request does not guarantee acceptance. Pilot terms, pricing, and availability are described at the time of sign-up and may be adjusted. No credit card is required to request pilot access; paid plans begin only when you expressly subscribe.
3. Accounts and accurate information
You agree to provide accurate, current, and complete information when you contact us or sign up, and to keep it updated. You are responsible for activity that occurs under your account or on your behalf.
4. Fees and payment
Paid plans are billed on a month-to-month basis unless otherwise agreed (Enterprise plans may use annual contracts). Payments are processed securely through Stripe. Prices are stated on our website and may change with notice; changes will not affect the current billing period already paid. Unless required by law, fees are non-refundable. You may cancel a month-to-month plan at any time, effective at the end of the current billing period.
5. Acceptable use
You agree not to: (a) use the Service for unlawful, harmful, or fraudulent purposes; (b) attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service; (c) use the Service to send spam or violate others' privacy or rights; or (d) misrepresent Hermi's responses as professional, legal, medical, or financial advice. You are responsible for how you configure and deploy Hermi for your business and for compliance with laws that apply to your industry.
6. AI-generated content
Hermi generates responses using AI and may occasionally produce inaccurate or incomplete information. The Service is a tool to assist your business and is not a substitute for professional judgment. You are responsible for reviewing and supervising Hermi's use in client-facing contexts.
7. Intellectual property
The Service, including Hermi™, the Organic AI Business Solutions™ name, logos, and all related software and content, is owned by Organic AI and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain ownership of the content and data you provide.
8. Your data
Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms. You represent that you have the necessary rights and consents to provide any data you submit, including data about your clients.
9. Third-party services
The Service relies on third-party providers (including Microsoft Azure, Google Gemini, Firebase, Resend, ElevenLabs, Cloudflare, and Stripe). Your use of the Service may be subject to those providers' terms, and we are not responsible for their acts or omissions.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or secure.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORGANIC AI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
12. Indemnification
You agree to indemnify and hold harmless Organic AI from claims, damages, and expenses arising out of your use of the Service, your content, or your violation of these Terms or applicable law.
13. Termination
You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or if necessary to protect the Service or other users. Provisions that by their nature should survive termination will survive.
14. Changes to these Terms
We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date and, where appropriate, by additional notice. Continued use after changes take effect constitutes acceptance.
15. Governing law
These Terms are governed by the laws of the United States and the state in which Organic AI is established, without regard to conflict-of-law rules. (Confirm the specific state with your attorney before publishing.)
16. Contact
Organic AI Business Solutions™
Email: hello@organicai.online
Web: organicai.online